Helpdesk through L3 — matched to how MSPs actually deliver service.
Every MSP runs a little different. We staff the seats that keep tickets moving and clients calm — under your brand, in your tools, against your SLAs.
Helpdesk
Inbound tickets, chat, and calls. Triage, password resets, basic access issues, and clean handoffs when something needs escalation.
Best for: after-hours coverage, overflow, and keeping L1+ focused on harder work.
Level 1 (L1)
Account and device issues, known-error playbooks, endpoint basics, and disciplined ticket hygiene so nothing falls through.
Best for: core desk capacity without rushing a full-time hire.
Level 2 (L2)
Deeper troubleshooting across apps, networks, identity, and systems. Owns complex tickets and keeps escalations honest.
Best for: backlog burn-down and mid-tier coverage your Helpdesk can’t absorb.
Level 3 (L3)
Hard problems, root-cause work, and engineering-minded support for incidents that need experience — not guesswork.
Best for: sparse senior bench, project spikes, and tough client escalations.
We place people who already understand MSP life: multi-tenant context, documentation habits, and client-facing tone. You set the playbooks; we fill the roster.